How Can We Help?
Whether you need guidance choosing your next game table or have a question about your order, our team is ready to assist.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by 5 to 8 business days in transit. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). You will receive a tracking number once your order ships so you can follow its progress.
How can I track my order?
Once your order ships, we will send a confirmation email with a tracking number. You can use that number to monitor your delivery status at any time. If you have trouble locating your tracking details, just send us a message.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your space, contact our team to start the return process. For full details on eligibility and refund timelines, please review our Return Policy page.
Can I exchange an item for a different model?
Exchanges are handled on a case-by-case basis. Reach out to our team with your order number and the item you would like instead, and we will walk you through the next steps. Please refer to our Return Policy for complete terms.
What materials are your game tables made from?
Our pool tables, foosball tables, and poker tables feature a range of premium materials including solid hardwood frames, warm wood finishes, and durable playing surfaces. Each product page includes detailed specifications so you can find the right match for your room.
How do I choose the right home theater seating for my space?
Consider the dimensions of your room, how many seats you need, and the reclining features that matter most to you. Our product descriptions include seat measurements and configuration options to help you plan your layout with confidence.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Responses
Our support team aims to reply to every inquiry within 24 hours on business days.
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Your personal information and payment details are protected with industry-standard encryption.
Reliable Delivery
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) with tracking on every shipment.
30-Day Returns
Owned and operated by Lounge Apex, we stand behind every product with a straightforward return process.
